At winhq, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you hold as a Filipino player on our platform.
When you register and use winhq, we collect the personal information necessary to operate your account securely and in compliance with Philippine regulations. This includes your full name, date of birth, mobile number, and the details of the digital wallet you use for transactions such as GCash or Maya. We also collect technical data — such as your device type, operating system, IP address, and session activity — to maintain platform security and improve your experience. Payment transaction records are retained to fulfil our obligations under applicable financial regulations and to resolve any disputes that may arise. We do not collect more information than is reasonably necessary for these purposes, and we review our data collection practices regularly to ensure they remain proportionate. All data collected is stored on secure servers with access restricted to authorised personnel only. If you contact our support team, the content of that communication may also be retained to help us resolve your query and improve our service quality.
Your personal data is used exclusively to operate your winhq account, process deposits and withdrawals, verify your identity, and comply with the requirements of Philippine law. We use industry-standard encryption protocols to protect data transmitted between your device and our servers, and all stored data is secured behind access controls and regular security audits. We do not sell, rent, or share your personal information with third parties for their own marketing purposes under any circumstances. Data may be shared with payment processors such as GCash and Maya solely to complete your transactions, and with regulatory authorities when required by law. You have the right to request a copy of the personal data we hold about you, to ask for corrections where information is inaccurate, and to request deletion of your data subject to our legal retention obligations. To exercise any of these rights, you may contact us directly at [email protected]. We take all data privacy concerns seriously and aim to respond to any request within a reasonable timeframe. winhq is committed to maintaining the trust of every Filipino player who chooses our platform, and data protection is a core part of that commitment.
winhq uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how players navigate the platform so we can continue improving it. These cookies do not contain sensitive personal information and are used solely for functional and analytical purposes — we do not use third-party advertising cookies. You may adjust your browser settings to limit or block cookies, though doing so may affect certain features of the platform. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations. When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law, and the effective date at the top of this page will always reflect the most current version. We encourage you to review this page periodically, and continued use of the platform after any update constitutes your acceptance of the revised policy.
If you have any questions about how winhq handles your personal data, our FAQ page has detailed answers. You can also create a free account or log in to manage your preferences directly.